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The TriTech Technical Services provides 24 x 7 technical support and solutions for client issues. The team operates a call center and provides first and second line support, diagnosis and resolution of issues. The team functions as the focal point for managing critical issues, trouble-shooting common problems, and investigating client's technical concerns. The team includes a blend of personnel with in-depth technical and public safety expertise. Our multi- tiered response methodology ensures that client issues are immediately assessed and assigned to the appropriate technical services team member for expeditious handling. The support process manages issues based upon the seriousness of the matter and provides for prompt escalation to the appropriate team member for resolution. Web-based access is available to clients to track the status of their issues. From basic functionality questions, to interface inquiries, to complex diagnoses, our clients have the assurance that a TriTech technical team member will work closely with them to resolve the issue in a timely manner.
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